After Sales Management

Each stock screen within In-Site holds an aftersales facility where you are able to record all 72 Check, PDI and Warranty faults. Warranty claims are recorded in detail and printed to a claim form for you to email or fax to the manufacturer.

All contacts with the manufacturers or contractors are recorded with any comments to build a history of communication. These notes are available for any user to see when talking with the customer.

Any recall dates are also recorded and listed on the global 'To Do List' when the date arrives.

All individual faults are then shown together in the Manufacturers Record Sheet. Here you are able to view and print all of your outstanding faults for all your stock.

You may select to view and print groups E.g. All Willerby warranty claims, All Cosalt PDI faults etc. Simply clicking on any fault will bring up the details of the fault.

When a fault is completed it is archived back to the unit so each unit maintains a full faults history.

No more chasing people or paper for information. The answers for your owners will be at your finger tips.

EDITIONS COMPATIBLE
  • In-Site™ Complete
  • In-Site™ Park Admin
  • In-Site™ Bookings
 

Why choose In-Site?

We are proud to have built-up a broad range of loyal customers over the years and we owe this success to both our robust, industry leading software and highly regarded, personable service.

  • Established since 1984

    Over the last three decades we have been working closely with a wide range of UK parks to create and deliver the most advanced, comprehensive and flexible park software available to the industry.

  • Over 500 UK parks trust in us

    We have steadily been building a loyal customer base over the last three decades and can boast customers across the British Isles, Ireland, France, Spain and New Zealand.

  • 1 year free software support service

    Every edition of in-site comes with a year’s complimentary access to our telephone helpline, online resources and software updates.

  • UK based in-house support

    Our friendly and knowledgable support team is available to assist you with whatever query you may have or help if you have forgotten how to do something.

  • Dedicated account manager

    We realise that the initial stages of implementing new software system can be daunting. Your account manager will be there to guide you through the process and ensure you are knowledgable and confident.

  • Optional 24/7 support service

    For added peace of mind, we also offer an out of hours support service should you require extra coverage during critical periods.